Managing Stress and Frustration

Managing Stress and Frustration

Description:
Can you always remain calm under pressure? Do you have the right practices to cope with stress? Are you often feeling overloaded? Are others affected by your stress? Our training helps you maintain your effectiveness, handle stress, and foster a can-do attitude in the middle of stressful environments.

Learning Objectives:
Reduce the negative impact of stress and conflict at work
Learn physical, mental, and psychological techniques to manage stress in proactive ways
Practice easy to apply coping techniques including mindfulness
Employ vocal techniques to sound calm and soothe others in stressful situations

Outcomes:
Feel in control when under pressure
Recognize warning signs of stress and take precautionary measures
Learn breathing and relaxation, visualization and physical techniques for reducing stress

Managing Multiple Demands, Time, and Priorities

 Managing Multiple
Demands, Time,
and Priorities

Description:
Do you sometimes feel overwhelmed with data and deadlines? Are you clear about your priorities? Learn how to manage multiple demands and maintain your sanity. Learn strategies for prioritizing, scheduling, delegating, and wearing multiple hats. Our training also includes proven stress reduction techniques to maintain your equilibrium.

Learning Objectives:
Document the time-robbers who are taxing your time and sanity
Analyze your world of demands to understand its sources, your responsibilities, and how to prioritize
Leverage the power of a routine to allow you to focus brainpower on your most important tasks

Outcomes:
Deliver high quality work product while meeting deadlines
Prioritize and create strategies for everyday functions and tasks
Monitor and modify your personal reactions to conflict and difficult situations

Resolving Conflict with Co-Workers and Customers

 Resolving Conflict with Co-Workers
and Customers

Description:
Are interpersonal conflicts wasting a lot of your time and energy? Don’t you wish everyone would just get along? Would you like to customers thank you rather than always complain? Our interactive training provides you ways to identify conflict sources, brainstorm resolutions, and handle potential conflicts both internal and external.

Learning Objectives:
Apply easy to use conflict resolution techniques
Increase your confidence in dealing with conflict, confrontation, and stress
Enhance your emotional intelligence, listening, and communication skills

Outcomes:
Gain useful communications and mediation skills
Monitor your emotional reactions to difficult situations and behaviors

Giving and Receiving Constructive Feedback

Giving and Receiving Constructive Feedback

Description:
Do you tend to justify your actions when receiving negative feedback? Do you avoid giving constructive feedback? Feedback sessions can ideally offer people an opportunity to grow or unfortunately create a negative work environment. We teach you the best practices to help both the provider and receiver of the feedback create a growth opportunity. Our interactive training uses group exercises to help you learn how to convert potentially negative situations into a constructive learning experience for all involved.

Learning Objectives:
Identify the root cause of a situation through multiple perspectives
Develop an environment that promotes listening and collaborative conversations
Explore techniques that help convert a difficult conversation into a growth opportunity

Outcomes:
Learn how to use crucial conversational techniques
Resolve problems by mining initial feedback to uncloak the real issue at hand
Steer difficult discussions toward an actionable agenda

Building and Cultivating Trust as a Leader, Manager, or Staff Member

Building and Cultivating Trust as a
Leader, Manager, or Staff Member

Description:
How do you build trust when rapid change is occurring? Why does trust take so long to build, yet just minutes to erode? We help you navigate more quickly through resistance and build trust so everyone can be more productive.

Learning Objectives:
Manage interactions to engender respect
Learn techniques to overcome disruptive behaviors and resistance
Restore broken or fractured trust through words and deeds

Outcomes:
Build trust with all your stakeholders
Create a culture of trust in your team, project, and organization

Credibility: How to Earn it and Keep It

Credibility: How to Earn it and Keep It

Description:
Do you know how to recover when you’ve lost someone’s trust? Is it hard for you to apologize especially when you think you are right? This training helps you build your credibility through personal presence, words, and daily actions. You will learn how to strengthen relationships with colleagues and supervisors, deliver bad news, and recover from mistakes. We include stories, case studies, short videos, activities, and facilitated small and large group discussions.

Learning Objectives:
Understand how credibility is earned and kept, eroded, and rebuilt
Learn how to present your ideas to better influence outcomes
Practice giving clean apologies to recover from mistakes and strengthen your credibility
Understand how to walk your talk and make honesty your best policy

Outcomes:
Learn how to deliver bad news credibly
Master how to say “no” credibly and turn rejection into redirection