Craig Harrison is an author, trainer, consultant and coach who builds competencies and confidence in professionals. Whether coaching start-ups an￼d non- profit leadership teams or training governmental agencies or Fortune 100 companies, Craig’s ability to instill passion about excellence helps his clients aspire to and achieve success. His primary focuses are on workplace and marketing communication, customer service and leadership. Craig has been featured in the Wall Street Journal, The Financial Times, Selling Power and BusinessWeek. His clients include cities of San Jose, Oakland, Modesto and the counties of Contra Costa and Madera. He has also worked with BART (Bay Area Rapid Transit), California Department of Health Services, Union Sanitary District, Lawrence Livermore National Labs, the Department of Energy, Bank of America, McKesson, CIGNA, Hewlett-Packard, Pfizer, Sheraton Hotels, Staples and United Airlines.