Emotional Intelligence: What It Is and How to Increase Yours
Do you want to understand yourself and others better? Do you know how your emotions impact others? Emotional Intelligence is not about feelings. It is about behaviors and choices. We will teach you how to harness your emotions and monitor their impact on your environment and your performance. You will also learn to manage your stress to maintain your professionalism. Group exercises provide practice addressing difficult situations.
Take stock of your emotional intelligence skills
Identify your emotions and how they affect you and impact others
Recognize how your emotions enhance or limit your success
Recognize opportunities to apply emotional intelligence at work and personally
Learn to monitor and control your emotions
Learn to read others for better communication outcomes